Privacy Commitment: This Privacy Policy describes the data handling practices of 888 poker for Malaysian players. By using our platform, you agree to the terms set out in this document. Please read it carefully before registering an account.
888 poker collects personal information from Malaysian players across several key categories to ensure the platform operates safely, fairly, and in compliance with applicable legal requirements. We only collect information that is genuinely necessary to deliver quality online sports betting and casino services.
| Data Category |
Example Information |
Purpose of Collection |
| Identity |
Full name, MyKad number, date of birth |
Age verification & KYC |
| Contact |
Phone number, email address |
Account communications & support |
| Financial |
Bank account number, e-wallet details (Touch 'n Go, GrabPay, DuitNow) |
MYR deposit & withdrawal processing |
| Technical |
IP address, device type, browser, login data |
Security & fraud detection |
| Usage |
Betting history, games played, session duration |
Responsible gaming & analytics |
| Cookies |
Language preferences, session data, anonymised analytics |
User experience improvement |
All information is collected directly from you during registration, KYC verification, payment processing, and platform use. We do not purchase or obtain your personal data from third-party sources without your knowledge.
888 poker uses collected personal information solely for legitimate and transparent purposes. Below is a complete list of the ways player data is used on our platform in Malaysia:
- Account management: Creates, verifies, and manages your player account, including login, password resets, and profile updates.
- Payment processing: Processes deposits via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, and Boost, and manages withdrawals to your Malaysian bank account or e-wallet.
- Identity verification (KYC): Meeting Anti-Money Laundering (AML) regulatory requirements and ensuring only eligible players (aged 18 and above) use the platform.
- Service delivery: Providing access to Sports Betting (Malaysia Super League football, EPL, BWF badminton, esports), Live Casino, slots, and progressive jackpots.
- Security and fraud detection: Identifying suspicious activity, preventing unauthorised access, and safeguarding the integrity of the platform.
- Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance to players who may need it.
- Service communications: Sending important notifications related to your account, withdrawals, security changes, and policy updates.
- Marketing (with consent): Sending bonus offers, promotions, and updates on new games — only if you have consented to receive them.
Important Note: We never use your personal data to make automated decisions that affect your legal rights without human intervention. Every significant account-related decision involves a review by our team.
888 poker takes its commitment to not selling or indiscriminately disclosing players' personal data very seriously. We only share information in strictly limited situations and under tight controls:
- Payment provider: Transaction information is shared solely with licensed Malaysian payment gateways such as FPX, DuitNow, and recognised e-wallet providers for the purpose of processing your deposits and withdrawals.
- Technology service provider: We use third-party services such as cloud hosting, KYC platforms, and email services that are bound by strict data processing agreements prohibiting the use of your data for any other purpose.
- Regulatory authority: Where required by Malaysian law or court order, we may be obligated to disclose information to government agencies or law enforcement authorities.
- Fraud investigation: In cases of suspected fraud, we may share relevant information with financial institutions or investigative agencies to protect other players and the platform.
⚠️ Our Guarantee: 888 poker will never sell, rent, or trade your personal data to advertisers, data brokers, or any commercial party. This is our absolute commitment to every Malaysian player.
888 poker continuously invests in robust security infrastructure to ensure that the personal data of Malaysian players remains fully protected. The technical and organisational measures we employ include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the 888 poker servers is protected by military-grade encryption that cannot be compromised.
- At-rest data encryption: All data stored in our databases is encrypted using AES-256 algorithms, meaning it remains unreadable even to internal staff without specific authorisation.
- Role-based access controls: Only staff with a legitimate business need are permitted to access player data, and all access is logged and audited.
- Two-factor authentication (2FA): We encourage all players to enable 2FA on their accounts for an added layer of protection against unauthorised access.
- Regular penetration testing: Independent third parties conduct annual security testing to identify and patch any system vulnerabilities before they can be exploited.
- Incident response plan: We have clear procedures in place to detect, report, and address any data breaches within the timeframes required by law.
However, no security system can be guaranteed 100% foolproof. We encourage players to use strong passwords, enable 2FA, and report any suspicious activity to us immediately.
888 poker uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collects anonymised data on how players use the platform to help us improve its design and performance.
- Functional Cookies: Storing your preferences such as language settings (Bahasa Melayu), time zone, and odds display for a more personalised experience.
- Analytics Cookies: Used to understand overall traffic patterns and platform usage in the form of aggregated data that does not identify individuals.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 888 poker platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 888 poker privacy policy, you have the following rights regarding your personal data:
Right to Access
You may request a copy of all personal data we hold about you at any time. We will provide this information in a readable format within 14 business days.
Right to Rectification
If any of your personal information is inaccurate or out of date, you have the right to request a correction. Updates can be made directly through your account profile settings.
Right to Erasure
You may request the deletion of your personal data, subject to legal data retention requirements. Once your account is closed, your personal data will be deleted within 7 years in accordance with financial compliance obligations.
Right to Object to Processing
You may object to the use of your data for direct marketing purposes at any time. Opt-out requests for promotional emails, push notifications, and marketing SMS are processed immediately.
Right to Data Portability
You have the right to receive a copy of your personal data in a machine-readable format (such as JSON or CSV) for transfer to another service provider should you choose to do so.
Right to Restrict Processing
Under certain circumstances, you may request that we restrict the processing of your data — for example, while you are disputing the accuracy of your data or are in the process of self-exclusion.
To exercise any of the above rights, please contact our privacy team by email at support@888poker-app.net or via 24/7 live chat within the platform.
888 poker retains players' personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws in Malaysia:
- Active account data: Retained for the duration your account is active and for 7 years following account closure to meet anti-money laundering legal requirements.
- Financial transaction records: All deposit records, withdrawals, and betting history in Malaysian Ringgit (RM) are retained for a minimum of 7 years in accordance with Malaysia's financial compliance requirements.
- Security logs: Access logs and security logs are retained for 2 years for fraud investigation and cybersecurity purposes.
- Support communications: Customer support conversation history is retained for 3 years for reference and service improvement purposes.
- Cookie data: Session cookies expire automatically when you close your browser, while persistent cookies have expiry periods ranging from 30 days to 12 months depending on their type.
888 poker is an online gambling platform that strictly prohibited for children and minors under the age of 18. We take child protection responsibilities extremely seriously.
- We do not accept registrations from individuals under 18 years of age and enforce a strict age verification process through KYC using MyKad.
- If we discover that we have inadvertently collected data from a minor, we will immediately close the account in question, delete all associated data, and refund any deposited funds.
- Parents or guardians who believe their child has registered on our platform should contact us immediately at support@888poker-app.net.
The 888 poker platform may contain links to third-party websites or services for reference purposes. Please note that the 888 poker Privacy Policy does not cover the privacy practices of those third-party websites.
We encourage you to read the privacy policy of every website you visit. 888 poker is not responsible for the content, privacy practices, or security of any third-party websites that are not under our control.
888 poker reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements in Malaysia, or platform security improvements.
You will be notified of any material changes via your registered email or in-platform notification at least 14 days before the changes take effect. The date of the most recent update is always displayed at the top of this page. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise your privacy rights regarding your personal data at 888 poker, please contact us through the following channels:
- Privacy Email: support@888poker-app.net
- Live Chat: Available 24/7 via the chat icon within the 888 poker platform
- Response Time: We are committed to responding to all privacy enquiries within 3 business days
Official Complaints: If you are dissatisfied with how we handle your personal data, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Personal Data Protection Act 2010.